Australian Consumer Rights

Last updated: 3 November 2026

These terms apply to customers in Australia and sit alongside our Terms of Service, Privacy Policy, Refund Policy and Shipping Policy. If anything conflicts, this page applies for Australian customers.

Your consumer rights

Australian Consumer Law. Our goods come with guarantees that cannot be excluded under the Australian Consumer Law. You are entitled to a replacement or refund for a major failure and compensation for any other reasonably foreseeable loss or damage. You are also entitled to have the goods repaired or replaced if the goods fail to be of acceptable quality and the failure does not amount to a major failure. Nothing in these Terms of Service excludes, restricts or modifies any right or remedy, or any guarantee, warranty or other term or condition, implied or imposed by the Australian Consumer Law or any other law that cannot lawfully be excluded or limited. To the extent any part of these terms would otherwise do so, it does not apply.

Prices. All prices are in Australian dollars (AUD) and include GST where applicable, unless shown otherwise. Shipping is shown at checkout before you pay.

Promotions and discount codes. Discount codes such as our welcome offer are limited to one use per customer, may be limited to email subscribers, cannot be combined with other offers unless stated, and have no cash value. Our Lowest Price Guarantee has its own terms.

Governing law. These Terms of Service are governed by the laws of New South Wales, Australia, and you submit to the non-exclusive jurisdiction of the courts of New South Wales.

Australian privacy rights

We handle personal information in line with the Australian Privacy Principles where they apply to us. You can ask us for access to the personal information we hold about you, ask us to correct it, or make a privacy complaint by emailing thebarberstoresupport@gmail.com. We'll respond within a reasonable time, usually within 30 days.

Some of our service providers, including Shopify (our e-commerce platform), payment processors and email providers, may store or process personal information outside Australia, including in the United States, Canada and Singapore. We take reasonable steps to make sure they protect your information.

If you're not satisfied with how we handle a complaint, you can contact the Office of the Australian Information Commissioner (OAIC) at www.oaic.gov.au.

Marketing emails. If you sign up to our email list, we'll send you offers and updates. Every email includes an unsubscribe link, and you can opt out at any time.