Shipping policy

Last updated: 3 November 2026

This policy explains how we ship your order, what it costs and what to expect after you buy.

Shipping within Australia

Free tracked shipping on orders of A$99 or more.
Orders under A$99: flat A$9.99 tracked shipping.
Delivery time: most orders arrive within 1–5 business days. Regional and remote areas can take a little longer.

Shipping to the United States

We also deliver to the United States. Shipping costs and the estimated delivery time are shown at checkout before you pay. US orders may be subject to import duties or taxes charged by US authorities on arrival.

Processing and tracking

Orders are processed on business days (Monday to Friday, excluding public holidays).
Every order is tracked. We'll email your tracking link as soon as your order ships. Tracking can take up to 24 hours to show the first update.
If your order has more than one item, it may arrive in separate parcels. You only pay shipping once.

Delivery estimates

Delivery times are estimates from when your order ships and aren't guaranteed. Occasionally carrier delays, weather, public holidays or other events outside our control can slow a delivery. We'll always help if your parcel is running late.

Address details

Please check your shipping address at checkout. If you spot a mistake, contact us straight away. We can update it before the order ships, but not once it's on its way. We can't be responsible for orders delivered to an incorrect address entered at checkout.

Lost, late or damaged parcels

If your tracking hasn't updated for several business days, your parcel shows as delivered but you haven't received it, or it arrives damaged, contact us with your order number. We'll work with the carrier and, where a parcel is lost or damaged in transit, send a replacement or refund at no cost to you.

Questions

Get in touch through our contact page and we'll help.