FAQ

How long does shipping take?

Most orders arrive within 1–5 business days in Australia. Occasionally, delivery may take up to a week. Regional and remote areas can take a little longer. You'll get a tracking link by email as soon as your order ships.

How much is shipping?

Tracked shipping is free on Australian orders of A$99 or more, and a flat A$9.99 below that. For US orders, shipping costs are shown at checkout.

Which countries do you ship to?

Australia and the United States.

Can I return something?

Yes. You can request a change-of-mind return within 14 days of delivery for unused items in their original packaging. For hygiene reasons, opened or used blades, razors, foils, combs, brushes and opened grooming products can't be returned for change of mind. See our Refund Policy for details.

What if my item is faulty or damaged?

Contact us with your order number and a photo or video. We'll replace, repair or refund it at no cost to you. Your rights under the Australian Consumer Law apply in addition to our returns policy and aren't limited to 14 days.

Do products come with a manufacturer warranty?

The Barber Store is an independent retailer, so manufacturer warranties are set by each brand and may only apply to purchases from their authorised dealers. Every product you buy from us is still covered by the Australian Consumer Law guarantees, and we handle faulty-item claims directly.

Do you price match?

Yes, on Wahl, JRL and Kemei, before purchase only. Send us the exact same brand-new, in-stock item at another Australian retailer and obtain approval before placing your order. Finding it cheaper afterward does not qualify for a refund of the difference under this guarantee. Earlier orders remain covered by any price-match promise offered when they were placed. Your rights under Australian Consumer Law and eligible returns under our Refund Policy are unaffected. See our Lowest Price Guarantee for the full terms.

How do I use my welcome discount?

Scratch the card in our welcome pop-up and sign up with your email to unlock your code. Enter it at checkout using the same email. It's valid on your first order and can't be combined with other offers.

How do I contact you?

Email thebarberstoresupport@gmail.com and we'll get back to you within 1 business day. Include your order number if your enquiry relates to an order.